Connection Problems

Resolve connectivity issues affecting integrations, API calls, or platform access.

Updated 2024-12-19
MockWin.ai Technical Team
5 min read

Network Diagnostics

Run diagnostics to check if your network is blocking access to MockWin.ai services.

1

Ping Server

Verify MockWin.ai server reachability using your command line.

2

Check VPN/Proxy

Disable any VPN or proxy and test again.

3

Contact IT

Ensure your organization’s firewall allows outbound connections to MockWin.ai.

4

Complete

Diagnostics completed successfully.

Great! You've completed all the steps.

API Connectivity

Ensure API endpoints are reachable and your credentials are correct.

1

Test Endpoints

Use curl or Postman to verify API response codes.

2

Validate API Key

Ensure your key is active and not expired.

3

Check Rate Limits

Confirm you're not exceeding request limits.

4

Complete

API connectivity verified.

Great! You've completed all the steps.

Firewall Settings

Update firewall rules to allow communication with MockWin.ai services.

1

Whitelist IPs

Add MockWin.ai IP ranges to your firewall allow list.

2

Open Ports

Ensure required ports are not blocked.

3

Complete

Firewall configuration updated successfully.

Great! You've completed all the steps.

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