Resolve frequent problems like login failures, conversation timeouts, integration errors, and performance slowdowns using these guided steps.
If you are unable to log in, first ensure your email and password are correct. If the issue persists, follow these steps.
Verify your email address and password are typed correctly.
Use the 'Forgot Password' link if you can't remember your credentials.
Clear cookies and cache, then try again in an incognito window.
If all else fails, reach out to MockWin Support to verify your account.
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If AI responses are not loading or timing out, refresh the page or retry later.
Ensure you have a stable network connection.
Sometimes a quick refresh resolves temporary issues.
Use Chrome or Edge to rule out browser-specific problems.
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When integrations fail, check your API keys, permissions, and connection status.
Ensure your API key is active and not expired.
Check that your MockWin user role has integration rights.
Disconnect and re-add the integration to refresh credentials.
Example: Error 401 Unauthorized means the API key has expired.
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Slow responses may be caused by high server load, large datasets, or network latency.
Ensure your connection meets minimum speed requirements.
Break large data imports into smaller chunks.
Server response times may improve outside busy hours.
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