Understand the emotional tone of your conversations in real-time with advanced sentiment analysis that helps you respond more effectively to customer needs and concerns.
MockWin.ai analyzes emotion and tone in real-time using NLP techniques to identify whether the message is positive, neutral, or negative.
Configure alerts when negative sentiment occurs:
Go to **Settings → AI Alerts**.
Choose sentiment level (e.g., *negative*).
Route to human agent if sentiment remains negative for 3 messages.
View sentiment trends, breakdowns by category, and agent performance based on emotional response handling.
Can't find what you're looking for? Our support team is here to help you get the most out of MockWin.ai.