Conversation Analytics

Unlock powerful insights from your conversations with comprehensive analytics that help you understand user behavior, identify trends, and optimize your AI interactions.

Updated 2024-12-19
MockWin.ai Analytics Team
5 min read

Analytics Overview

Conversation Analytics provides visual dashboards and reports to help you analyze message flow, user engagement patterns, success rates of AI conversations, and performance trends over time.

Key Metrics

  • Conversation volume and traffic trends
  • User engagement (response rate, drop-off points)
  • Resolution rate (AI solved vs escalated)
  • Message sentiment distribution

Reports & Dashboards

Access dashboards and export insights:

1

Navigate to Analytics

Go to **Dashboard → Analytics**.

2

Filter Data

Use filters like date range, channel, bot, or sentiment.

3

Export Reports

Export charts and data as PDF or CSV for sharing.

Great! You've completed all the steps.

AI-Powered Insights

MockWin.ai highlights inefficiencies and improvement areas using machine learning — such as frequent conversation drop-off moments and sentiment shifts.

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